Refund

Refund Policy

For Simple Modern customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to simplenkdern.shop.

Our approach at Simple Modern to order problems
Customers using simplenkdern.shop can rely on the following Simple Modern guidance about order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from Simple Modern on support
For purchases made through simplenkdern.shop, Simple Modern applies the following guidance on support. For return or exchange assistance, contact Support@Simplenkdern.shop or 207-862-3741.

Simple Modern: eligibility
The following eligibility guidance applies to the Simple Modern storefront at simplenkdern.shop. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What Simple Modern customers should know about starting a request
The following starting a request guidance applies to the Simple Modern storefront at simplenkdern.shop. When requesting a return or exchange, contact us at Support@Simplenkdern.shop before sending the item. Once the request is approved, Simple Modern will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

refund timing at Simple Modern
The following refund timing guidance applies to the Simple Modern storefront at simplenkdern.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What Simple Modern customers should know about condition of returns
This condition of returns section covers orders and visits through simplenkdern.shop for Simple Modern. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

What Simple Modern customers should know about exceptions
This exceptions section covers orders and visits through simplenkdern.shop for Simple Modern. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: Simple Modern
Brand name: Simple Modern
Email: Support@Simplenkdern.shop
Phone: 207-862-3741
Physical address: 134 Lancaster St, Portland, Maine, 04101, United States